If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at firstname.lastname@example.org.
We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received. We do not offer refunds for gift cards.
If you wish to return your item, we must receive your request within 14 days of the date you received your item.
Once we receive your returned item, our team will review your request and inspect the item. We will follow up with an email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
If you would like to cancel an order please email us at email@example.com as soon as possible before the item is shipped. If the item has not already been shipped, we will cancel the shipping and refund the purchase. If the item has already been shipped, the customer must go through the standard refund process.
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email firstname.lastname@example.org within 14 days of receiving your product to begin the process.
After you’ve submitted a return request to email@example.com, we will send you a PDF of a return shipping label. Please print it out and affix it to your package.
In the event of a return, the customer is responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.
Sale items do not qualify for a return and cannot be refunded. If the item has been damaged in transit, we will offer store credit at the sale value of the item.
If you’re shipping an expensive item, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we will receive your item.